Returns & Exchanges
At Joy, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn apparel. Simply ensure your items are in their original condition with tags attached to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and securely package your items in their original bag or box.
Drop Off Package
Affix the label to your package and drop it off at any authorized shipping carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned garments, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing