Frequently Asked Questions
Everything you need to know about your Joy shopping experience.
What is the standard shipping time for Joy orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized shipping point. Items must be unworn and have original tags attached.
Which payment methods do you accept?
Joy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our warehouse to your door.
Are your clothing materials sustainably sourced?
At Joy, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.